Frequently Asked Questions


The RMT's of Office Massage are all highly trained health professionals governed by strict standards of practice set out by the College of Massage Therapists of Ontario (CMTO), we strive to serve our clients. If any of your specific questions are not answered here please do not hesitate to contact us via email or phone, we are more than happy to answer any related inquiries you might have about our professional practices at Office Massage.


What should I expect during my first massage therapy session?

During the first massage you will be required to fill out a brief health history and massage consent form allowing the RMT to massage you. The RMT will also perform a brief assessment so they are able to provide you with the most effective treatment possible.

What are the benefits of massage?

There are many benefits of massage therapy. Treatments can decrease pain, stress/tension, help you sleep better, increase range of motion, circulation and improve your over all well-being, just to name a few.

Do I need to bring anything to the massage?

All you need to bring is yourself. We provide all massage equipment including: tables/chairs, lotions/oils, linens, music, and sanitizing products.

Q: What can be treated?

At Office Massage, we treat a wide variety of conditions from: back and neck pain, to headaches/migraines, arthritis, carpal tunnel syndrome, sprains/strains and many more. Please feel free to ask us if you have any questions and/or concerns.

Does my extended health care (EHC) benefits cover massage, if so, how much of the cost is covered?

To confirm whether or not you are insured by your extended health care company for massage, call your EHC provider and ask if you're covered. If you are insured, simply ask your representative how much of the cost is covered as benefits may vary.

What forms of payment are accepted?

We accept: cash, credit, Interac e-transfers and cheques. Receipts will be provided for your extended health care company.

How will my privacy be maintained during the massage?

Clients have a choice between two different types of massage:

  • Chair Massage (15 – 30 minute sessions) – This type of massage is performed while the client sits fully clothed in a specialized chair.

  • Table Massage (30 minutes and more ) – This type of massage is performed while the client lies on the massage table. Although the client has the right to keep fully clothed, massage is best performed with hand to skin contact. With the client's permission and adequate privacy, the therapist will uncover only the immediate area where the treatment is being performed.